Privacy Policy

Soloara.com

This Privacy Policy explains how Soloara (operated by Voyage Integration Assistant Private Limited) collects, uses, and protects your personal information when you visit soloara.com or book a travel package with us. By using our services, you agree to this policy.

Who We Are

Soloara is a travel company offering domestic and international packages, including group tours, honeymoons, solo adventures, and luxury escapes. We are operated by Voyage Integration Assistant Private Limited, based at IT Park, SIDCUL, Dehradun, Uttarakhand – 248013, India.

If you have privacy questions, contact us at Info@soloara.com.

What We Collect

  • Your name, email, phone number, and sometimes address.
  • Travel details: dates, destinations, number of travellers, passport/ID information (for international bookings), and special requests.
  • Payment information processed through secure payment gateways (we do not store full card details).
  • Messages you send via our website, email, phone, or WhatsApp.
  • Technical data like IP address, device, browser, pages visited, and cookies.

How We Use Your Data

  • Process your bookings, create itineraries, and coordinate with travel suppliers.
  • Communicate about your trip, payments, and updates.
  • Send offers or newsletters only if you have opted in.
  • Comply with Indian tax and legal requirements (GST, invoicing).
  • Improve our website, services, and customer support.
  • Detect and prevent fraud and misuse.
  • We do not sell your personal data to anyone.

Who We Share Your Data With

  • Travel suppliers (hotels, airlines, tour operators) to fulfil your booking.
  • Payment gateways to process secure payments.
  • Couriers / delivery partners for sending documents or travel kits.
  • Government or legal authorities when required by Indian law.
  • All partners are bound by confidentiality and can only use your data for the intended purpose.

Cookies

  • Essential cookies: Required for login, booking, and secure checkout.
  • Analytics cookies: To understand website usage (e.g., Google Analytics).
  • Marketing cookies: To track ad performance (e.g., Facebook Pixel).
  • You can manage or disable non-essential cookies via your browser settings.

Data Storage & Security

  • Your data is stored on secure servers in India with HTTPS encryption.
  • Payments are processed via PCI DSS compliant gateways and not stored on our systems.
  • Booking and financial records are retained for at least 5 years for legal compliance.
  • Other data is deleted when no longer required.

Your Rights

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data (subject to legal requirements).
  • Unsubscribe from marketing communications anytime.
  • Request restriction of data usage.
  • Contact us at Info@soloara.com. We respond within 30 days.

Third Party Links

Our website may contain links to third-party platforms such as Instagram or Facebook. This Privacy Policy applies only to soloara.com. We are not responsible for external website practices.

Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.